The Parkstone Dental Practice

What CQC reported

Not applicable

People’s experience

Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 6 patients. On the day of our inspection, we spoke with and saw patient feedback from a further 7 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included: Patients commented positively about the standards of cleanliness. “Very clean and calming office”. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. “My family have never had any concerns with their treatment of us, and we can always rely on them for sound advice”. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. “All aspects of the service are excellent; reception staff, hygienist and dental care and treatment. My dental health has improved since attending this Practice and this has been maintained with minimal intervention”. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. “Very good care and patient attention. Generally offer speedy appointments”. Patients said when they were prescribed medicines, sufficient information was given.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken