Dentaire Dental Care

What CQC reported

Not applicable

People’s experience

Two weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 20 patients. On the day of our assessment, we received patient feedback from a further 7 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “The staff are simply fantastic. So courteous, organised and make us feel welcome and at ease”, “Always receive a brilliant service. The dentists are professional and knowledgeable and the dental nurses are always lovely, welcoming and polite.”, “Great dental care! All the staff are excellent” and “They are very compassionate and make sure that we are always aware of everything”. Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients told us that when they were prescribed medicines, sufficient information was given.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.