Registered from 28 November 2014.
GP practice · independent evidence profile
The Parkshot Medical Practice
18 Parkshot, Richmond, Surrey, TW9 2RG
CQC location 1-1773983843NHS organisation code H84005
A registered address may be where care is managed rather than delivered.
ODS code H84005. Data refreshed 31 August 2026.
Location and contact
18 Parkshot, Richmond, Surrey, TW9 2RG
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for The Parkshot Medical Practice
Assessment dated 18 December 2025. Published 7 August 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey for 2025 showed mixed but generally positive patient feedback. For instance, 95%had confidence and trust in the healthcare professional they saw or spoke to during their last general practice, compared with local and national averages of 94% and 93%. In addition, 72% described their experience of contacting their GP practice as good, compared with local and national averages of 75% and 70%, respectively. Feedback received by Care Quality Commission (CQC) through the give feedback on care experience online forms was generally positive, with 225 patient responses submitted during the week before and the week of the inspection. Overall, patients reported satisfaction with the quality of clinical care, the professionalism of staff, and the responsiveness of the practice. Patients described the service as “good and efficient” and staff as “caring and thorough”. However, feedback regarding access to appointments was mixed. While some patients told us the appointment system was effective and responsive, others reported difficulties with access, administrative processes, and communication. There was an active patient participation group (PPG). Representatives from the PPG described how managers made positive changes because of feedback, such as the reintroduction of text reminders, which had previously been stopped.
GP Patient Survey 2026
What registered patients reported
118 completed questionnaires · 24.3% response rate.
Overall experience was good
Confidence interval 68.9%–89.9%Experience of contacting the practice was good
Confidence interval 65.4%–87.7%Last appointment met the patient’s needs
Confidence interval 78.4%–95.7%Healthcare professional was good at listening
Confidence interval 77.4%–95.3%Healthcare professional treated the patient with care and concern
Confidence interval 78.4%–95.8%Patient had confidence and trust in the healthcare professional
Confidence interval 86.7%–99%Reception and administrative team were helpful
Confidence interval 74.9%–93.7%Contacting the practice by phone was easy
Confidence interval 41%–68.8%Contacting the practice through its website was easy
Confidence interval 70.2%–92%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of The Parkshot Medical Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
28 October 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.