Registered from 1 December 2014.
GP practice · independent evidence profile
Hagley Surgery
1 Victoria Passage, Hagley, Stourbridge, West Midlands, DY9 0NH
CQC location 1-1770252016NHS organisation code M81027
A registered address may be where care is managed rather than delivered.
ODS code M81027. Data refreshed 31 August 2026.
Location and contact
1 Victoria Passage, Hagley, Stourbridge, West Midlands, DY9 0NH
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Hagley Surgery
Assessment dated 15 December 2025. Published 16 April 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
To hear from patients about their experiences we asked the service to share details of CQCs email and telephone number to provide their feedback. In addition, we provided the service with CQC comment card forms for patients to provide their written feedback about their experience. We received feedback from 6 patients of which 3 were positive about their experience of the service; 2 were mixed; and 1 was negative. Patients told us they felt listened to, cared for, and reported staff to be helpful. The mixed and negative feedback related to the appointment system where patients reported difficulties making appointments; and stated preferences for face to face rather than telephone appointments. Data shared from the NHS ‘Friends and Family Test’ showed that the vast majority of patient experience about the practice was highly positive. 97% of patients surveyed said they found their care at the practice to be either ‘Very Good’ or ‘Good.’ The results of the National GP Patient Survey found 85% of patients described their overall experience of Hagley Surgery as ‘Good’ which was above the national average of 75%. 89% of patients reported the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment. 92% of patients reported the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment. 92% of patients found the reception and administrative team at Hagley Surgery Centre helpful.
GP Patient Survey 2026
What registered patients reported
124 completed questionnaires · 37.7% response rate.
Overall experience was good
Confidence interval 84.7%–95%Experience of contacting the practice was good
Confidence interval 80%–92.1%Last appointment met the patient’s needs
Confidence interval 93.1%–99.3%Healthcare professional was good at listening
Confidence interval 90.7%–98.3%Healthcare professional treated the patient with care and concern
Confidence interval 89.8%–97.9%Patient had confidence and trust in the healthcare professional
Confidence interval 94.3%–99.6%Reception and administrative team were helpful
Confidence interval 86.9%–96.3%Contacting the practice by phone was easy
Confidence interval 68.5%–84.1%Contacting the practice through its website was easy
Confidence interval 71.2%–90.4%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Hagley Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
6 June 2018GoodCQC rating history
15 November 2017GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.