Registered from 3 November 2014.
GP practice · independent evidence profile
Alum Rock Medical Centre
27-29 Highfield Road, Alum Rock, Birmingham, West Midlands, B8 3QD
CQC location 1-1754725162NHS organisation code M85149
A registered address may be where care is managed rather than delivered.
ODS code M85149. Data refreshed 31 August 2026.
Location and contact
27-29 Highfield Road, Alum Rock, Birmingham, West Midlands, B8 3QD
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is not always caring
Effective
This service is not always effective
Responsive
This service is not always responsive
Safe
This service is not always safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for Alum Rock Medical Centre
Assessment dated 25 September 2024. Published 18 February 2025.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
Patient feedback we reviewed during this assessment showed that patient’s experience of the practice was mixed. The 2024 National GP patient survey showed that patient satisfaction was generally below local and national averages for most questions. This included patient satisfaction with their overall experience of the practice and how well they could access the practice by phone, the practice’s website or the NHS app. CQC received 11 complaints and 1 positive feedback from people about the service between November 2023 and October 2024. Complaints included negative comments about staff attitude and that staff were not always helpful. The practice had received 18 reviews on the Healthwatch website between October 2023 and September 2024, we found that feedback was mixed with some people commenting they had received good care and other people commenting they didn’t feel listened to or supported in the way they needed to be. The practice collected patient feedback through the NHS Friends and Family Test. Data from July to October 2024 showed the practice had received 155 responses, of which 106 were positive comments about the practice and 41 were negative. From free text comments we saw that people’s feedback was mixed and some people commented on long waiting times on the day of their appointment. The practice had carried out their own in-house patient survey in August 2024. 40 people had responded to the survey. We saw that feedback was mostly positive.
GP Patient Survey 2026
What registered patients reported
73 completed questionnaires · 6.7% response rate.
Overall experience was good
Confidence interval 46.2%–67%Experience of contacting the practice was good
Confidence interval 53%–73.5%Last appointment met the patient’s needs
Confidence interval 75.2%–91.5%Healthcare professional was good at listening
Confidence interval 60.3%–80.1%Healthcare professional treated the patient with care and concern
Confidence interval 59.9%–79.5%Patient had confidence and trust in the healthcare professional
Confidence interval 70%–87.8%Reception and administrative team were helpful
Confidence interval 61.2%–80.6%Contacting the practice by phone was easy
Confidence interval 36%–57.3%Contacting the practice through its website was easy
Confidence interval 41.1%–69.4%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Alum Rock Medical Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
31 August 2017GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.