Registered from 18 November 2014.
GP practice · independent evidence profile
Harraton Surgery
3 Swiss Cottages, Washington, Tyne And Wear, NE38 9AB
CQC location 1-1737302413NHS organisation code A89617
A registered address may be where care is managed rather than delivered.
ODS code A89617. Data refreshed 31 August 2026.
Location and contact
3 Swiss Cottages, Washington, Tyne And Wear, NE38 9AB
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for Harraton Surgery
Assessment dated 4 April 2025. Published 9 July 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. In the 2024 National GP Patient Survey, 71.3% of respondents reported a positive overall experience of their GP practice, which was similar to the national average of 73.9%. Additionally, 90.9% of respondents said the healthcare professional was very good or fairly good at listening to them during their last appointment. This was above the national average of 86.7%. Results from the NHS Friends and Family Test indicated a good level of patient satisfaction with the overall experience of care. Between February and April 2025, a total of 550 responses were received. Of those who responded, 97% rated their experience as “very good” or “good” in February, 95% in March, and 96% in April. The practice did not have an active Patient Participation Group (PPG) at the time of the assessment. Efforts had been made to re-establish engagement with patients. An event was held 2 June 2025, with a guest speaker who talked about sun protection and moisturising creams. The Practice Manager told us the event was well received. The practice also planned to invite other guest speakers for future sessions, including a mental health support worker and a health coach to offer mini health checks. This formed part of the practice’s approach to developing patient involvement.
GP Patient Survey 2026
What registered patients reported
97 completed questionnaires · 21.8% response rate.
Overall experience was good
Confidence interval 75.8%–84.3%Experience of contacting the practice was good
Confidence interval 85.8%–92.4%Last appointment met the patient’s needs
Confidence interval 88.7%–94.5%Healthcare professional was good at listening
Confidence interval 83.1%–90.3%Healthcare professional treated the patient with care and concern
Confidence interval 84.9%–91.7%Patient had confidence and trust in the healthcare professional
Confidence interval 88.3%–94.2%Reception and administrative team were helpful
Confidence interval 92.5%–97.2%Contacting the practice by phone was easy
Confidence interval 81.2%–88.9%Contacting the practice through its website was easy
Confidence interval 41.3%–64.4%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Harraton Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
22 June 2023InadequateCQC rating history
24 August 2021GoodCQC rating history
30 October 2019GoodCQC rating history
27 March 2019Requires improvementCQC rating history
14 March 2018Requires improvementCQC rating history
23 June 2016GoodCQC rating history
19 November 2015InadequateCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.