Registered from 18 November 2014.
GP practice · independent evidence profile
Hollyhurst Medical Centre
8 Front Street, Blaydon On Tyne, Tyne And Wear, NE21 4RD
CQC location 1-1737282778NHS organisation code A85616
A registered address may be where care is managed rather than delivered.
ODS code A85616. Data refreshed 31 August 2026.
Location and contact
8 Front Street, Blaydon On Tyne, Tyne And Wear, NE21 4RD
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for Hollyhurst Medical Centre
Assessment dated 7 July 2025. Published 23 December 2025.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
Feedback from patients from the various sources of information available were mostly good. The most recent National GP Patient Survey results were good overall. For example, the percentage of respondents to the GP patient survey who responded positively to the overall experience of their GP practice was 89%, the national average was 69.3%. The practice provided some analysed results of NHS Friends and Family Test which showed people were satisfied with services. In August 2025, 92% of respondents rated the practice as good or very good. We reviewed the 3 previous months of July, June and May 2025 and the respondents who rated the practice as good or very good was consistently 92% and above. The positive responses praised the practice for providing a professional, helpful and friendly service. The commission received 4 complaints in the 12 months prior to our assessment. These varied in theme from access, information governance, culture and clinical care. We read numerous thank you cards and letters received by the practice, which were positive and thanked the staff for excellent care and kindness. We spoke with 2 longstanding patients who were very complimentary of the service and all staff they dealt with. We also spoke with the North East and North Cumbria Integrated Care Board (ICB). The practice had struggled to re convene a patient participation group (PPG) after the Covid 19 pandemic to gain views of people using the service. As an alternative they tried to set up a joint group with a neighbouring practice however, again there was little uptake.
GP Patient Survey 2026
What registered patients reported
95 completed questionnaires · 28% response rate.
Overall experience was good
Confidence interval 73.3%–85.7%Experience of contacting the practice was good
Confidence interval 72.3%–84.8%Last appointment met the patient’s needs
Confidence interval 79.2%–90.3%Healthcare professional was good at listening
Confidence interval 77.7%–89.1%Healthcare professional treated the patient with care and concern
Confidence interval 76.7%–88.5%Patient had confidence and trust in the healthcare professional
Confidence interval 87.3%–95.7%Reception and administrative team were helpful
Confidence interval 84.4%–93.9%Contacting the practice by phone was easy
Confidence interval 74.2%–86.5%Contacting the practice through its website was easy
Confidence interval 26.9%–61.5%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Hollyhurst Medical Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
13 December 2022GoodCQC rating history
10 November 2021Requires improvementCQC rating history
1 February 2021Inspected but not ratedCQC rating history
1 October 2018GoodCQC rating history
2 February 2017GoodCQC rating history
11 February 2016Requires improvementCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.