Registered from 23 August 2023.
GP practice · independent evidence profile
Croft Hall Medical Practice
19 Croft Road, Torquay, Devon, TQ2 5UA
CQC location 1-17188487800NHS organisation code L83027
A registered address may be where care is managed rather than delivered.
ODS code L83027. Data refreshed 31 August 2026.
Location and contact
19 Croft Road, Torquay, Devon, TQ2 5UA
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is not always caring
Effective
This service is not always effective
Responsive
This service is not always responsive
Safe
This service is not always safe
Well-led
This service is not well-led
Latest published evidence
Ongoing Assessment for Croft Hall Medical Practice
Assessment dated 25 February 2025. Published 17 July 2025.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
Results from the national GP patient survey were in line with expected outcomes for treating people with kindness and compassion. Staff promoted privacy and dignity. However, people experienced difficulties in getting an appointment when needed and continuity of care was not always available. Our record searches showed that people were not consistently involved in their care and treatment decisions. The practice did not carry out any surveys of people’s experience to review and develop services to meet their needs effectively.
GP Patient Survey 2026
What registered patients reported
117 completed questionnaires · 22.3% response rate.
Overall experience was good
Confidence interval 64.7%–80.1%Experience of contacting the practice was good
Confidence interval 57.8%–74.2%Last appointment met the patient’s needs
Confidence interval 78.8%–91.3%Healthcare professional was good at listening
Confidence interval 72%–86.2%Healthcare professional treated the patient with care and concern
Confidence interval 72.5%–86.6%Patient had confidence and trust in the healthcare professional
Confidence interval 79.8%–91.8%Reception and administrative team were helpful
Confidence interval 81%–92.6%Contacting the practice by phone was easy
Confidence interval 49.1%–66.6%Contacting the practice through its website was easy
Confidence interval 28.5%–54.3%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Croft Hall Medical Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.