Registered from 14 August 2023.
GP practice · independent evidence profile
Lanchester Medical Centre
Durham Road, Lanchester, Durham, DH7 0LS
CQC location 1-16532233340NHS organisation code A83072
A registered address may be where care is managed rather than delivered.
ODS code A83072. Data refreshed 31 August 2026.
Location and contact
Durham Road, Lanchester, Durham, DH7 0LS
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is not always caring
Effective
This service is effective
Responsive
This service is not always responsive
Safe
This service is not always safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for Lanchester Medical Centre
Assessment dated 4 December 2025. Published 24 July 2026.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
Feedback from patients from the various sources of information available was mixed. The most recent National GP Patient Survey results were all above average (results reported on are from 30/12/2024 to 01/04/2025). For example, the percentage of respondents to the GP patient survey who responded positively to the overall experience of their GP practice was 89.5%, while the national average was 75.4%. Feedback collected from patients directly by the practice was mostly positive. There was an active patient participation group (PPG) set up to represent the views of people using the service. They continued to raise concerns about the quality and safety of the service, and they were not assured on the progress made. They said there were common themes to feedback they shared but they remained unconvinced that the provider listened or responded to these matters. Common themes included irregularities in clinical records; continuity of care; delays in death certifications; frustration with the 8am rush for appointments and staff relationships within the practice. As a counter to this, they also told us about positives, such as the support from staff to promote the group and the good relationship they had with the reception team and their managers. They told us the practice made some changes following feedback, such as the provision of a high-backed chair in the waiting area for people with mobility issues and the availability of blood pressure cuffs in assorted sizes to improve the accuracy of readings. They told us they had also had some involvement in the ongoing recruitment for a salaried GP but expressed they would have liked a more active role in this. We had continued to receive feedback from patients both directly and through our share feedback on care webform since the last CQC inspection. In the lead up to the inspection we received 31 contacts, with the main concerns relating to clinical care including missed diagnoses, misdiagnosis, lost referrals, and concerns about end-of-life care.
GP Patient Survey 2026
What registered patients reported
103 completed questionnaires · 33% response rate.
Overall experience was good
Confidence interval 51.3%–62%Experience of contacting the practice was good
Confidence interval 73%–82.1%Last appointment met the patient’s needs
Confidence interval 81.7%–89.4%Healthcare professional was good at listening
Confidence interval 74.2%–83.2%Healthcare professional treated the patient with care and concern
Confidence interval 69.4%–79.1%Patient had confidence and trust in the healthcare professional
Confidence interval 86.6%–93.2%Reception and administrative team were helpful
Confidence interval 78.4%–86.7%Contacting the practice by phone was easy
Confidence interval 61.5%–72%Contacting the practice through its website was easy
Confidence interval 59%–75.4%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Lanchester Medical Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.