Registered from 13 October 2014.
GP practice · independent evidence profile
Ilford Lane Surgery
First Floor, Loxford Polyclinic, 417 Ilford Lane, Ilford, Essex, IG1 2SN
CQC location 1-1646570594NHS organisation code F86082
A registered address may be where care is managed rather than delivered.
ODS code F86082. Data refreshed 31 August 2026.
Location and contact
First Floor, Loxford Polyclinic, 417 Ilford Lane, Ilford, Essex, IG1 2SN
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Ilford Lane Surgery
Assessment dated 5 May 2026. Published 1 September 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. This included speaking with people using the service at the time of our assessment and reviewing other feedback available to us. People we spoke with were positive about their care and described staff as kind and compassionate, and this was reflected in the practice's own Friends and Family Test results. However, results from the 2026 National GP Patient Survey were less positive, with scores across several areas sitting below national and local averages. The practice was aware and acknowledged these findings and had introduced a number of improvement actions in response, described further in the relevant quality statements. There was an active Patient Participation Group who represented the views of people using the service, and its representatives described how leaders made positive changes because of feedback.
GP Patient Survey 2026
What registered patients reported
109 completed questionnaires · 14% response rate.
Overall experience was good
Confidence interval 51.5%–65.4%Experience of contacting the practice was good
Confidence interval 50.9%–65%Last appointment met the patient’s needs
Confidence interval 73.2%–85%Healthcare professional was good at listening
Confidence interval 62.2%–75.4%Healthcare professional treated the patient with care and concern
Confidence interval 67.8%–80.4%Patient had confidence and trust in the healthcare professional
Confidence interval 76.6%–87.7%Reception and administrative team were helpful
Confidence interval 69.5%–81.8%Contacting the practice by phone was easy
Confidence interval 32.5%–46.6%Contacting the practice through its website was easy
Confidence interval 29.9%–48.1%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Ilford Lane Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injuryDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
17 January 2020GoodCQC rating history
1 February 2019GoodCQC rating history
16 February 2018GoodCQC rating history
24 March 2017GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.