Registered from 4 July 2023.
GP practice · independent evidence profile
Broad Street Health Centre
103-105 Broad Street Mall, Reading, RG1 7QA
CQC location 1-15841068165NHS organisation code Y02476
A registered address may be where care is managed rather than delivered.
ODS code Y02476. Data refreshed 31 August 2026.
Location and contact
103-105 Broad Street Mall, Reading, RG1 7QA
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is exceptionally caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Broad Street Health Centre
Assessment dated 28 May 2025. Published 30 August 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. Patient satisfaction about their experience of contacting the GP practice was higher than the local and national averages. There was an active Patient Participation Group (PPG) that represented the views of people using the service. The practice had an active PPG with few members but was in process of relaunching and had plans in place to identify and attract new members to better reflect the practice’s population.
GP Patient Survey 2026
What registered patients reported
91 completed questionnaires · 14.8% response rate.
Overall experience was good
Confidence interval 61.1%–88.5%Experience of contacting the practice was good
Confidence interval 53.3%–83.5%Last appointment met the patient’s needs
Confidence interval 64.4%–91.5%Healthcare professional was good at listening
Confidence interval 77.6%–97.7%Healthcare professional treated the patient with care and concern
Confidence interval 75.9%–97%Patient had confidence and trust in the healthcare professional
Confidence interval 81.9%–99%Reception and administrative team were helpful
Confidence interval 75.6%–96.7%Contacting the practice by phone was easy
Confidence interval 31.7%–65.6%Contacting the practice through its website was easy
Confidence interval 20.3%–62.8%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Broad Street Health Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.