Registered from 23 June 2023.
GP practice · independent evidence profile
Netherley Health Centre
Middlemass Hey, Liverpool, Merseyside, L27 7AF
CQC location 1-15683998789NHS organisation code N82036
A registered address may be where care is managed rather than delivered.
ODS code N82036. Data refreshed 31 August 2026.
Location and contact
Middlemass Hey, Liverpool, Merseyside, L27 7AF
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is not always responsive
Safe
This service is not always safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Netherley Health Centre
Assessment dated 11 September 2025. Published 9 March 2026.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
The provider encouraged and used feedback from people who used the service to make improvements. Complaints were taken seriously, fully investigated and responded to and any learning from complaints was shared effectively across the staff team. Feedback from people who used the service showed that their experience of the service was mixed but positive overall with regards to the care and treatment provided when they had accessed the service and in their interactions with staff and their consultations with the clinicians. However, feedback with regards to access to the service and obtaining an appointment was consistently negative across the national GP Patient Survey, other patient feedback surveys and information shared directly with CQC. The service received lower than local and national average scores for patient satisfaction with regards to their overall experience of the service. Lower than average scores were received for people feeling listened to, being treated with care and concern, being involved in decisions about their care and treatment, and having confidence and trust in the healthcare professionals. Significantly lower than average scores were received for questions relating to access and experience of contacting the practice and seeing their preferred healthcare professional. Recent results from the NHS Friends and Family Test, showed that over the previous 6 month period (June 2025 and November 2025) between 74% and 83% of respondents were positive about their experience of the service. Negative experience tended to be linked to access and securing an appointment.
GP Patient Survey 2026
What registered patients reported
89 completed questionnaires · 14.1% response rate.
Overall experience was good
Confidence interval 28.2%–41.7%Experience of contacting the practice was good
Confidence interval 17.3%–29.3%Last appointment met the patient’s needs
Confidence interval 77.9%–88.6%Healthcare professional was good at listening
Confidence interval 63.2%–76.2%Healthcare professional treated the patient with care and concern
Confidence interval 68%–80.4%Patient had confidence and trust in the healthcare professional
Confidence interval 72.2%–83.9%Reception and administrative team were helpful
Confidence interval 48.1%–62.3%Contacting the practice by phone was easy
Confidence interval 13.5%–24.5%Contacting the practice through its website was easy
Confidence interval 5.8%–18%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Netherley Health Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injuryDiagnostic and screening procedures
Specialisms
Services for everyone
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.