Registered from 23 June 2023.
GP practice · independent evidence profile
Hightown Village Surgery
1 St. Georges Road, Hightown, Liverpool, L38 3RY
CQC location 1-15683998653NHS organisation code N84626
A registered address may be where care is managed rather than delivered.
ODS code N84626. Data refreshed 31 August 2026.
Location and contact
1 St. Georges Road, Hightown, Liverpool, L38 3RY
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is not always responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Hightown Village Surgery
Assessment dated 19 November 2025. Published 5 March 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
The provider encouraged feedback from people who used the service to make improvements. Friends and Family Test data shared by the practice showed that people’s experience of the service was mixed but positive overall with regards to the care and treatment provided and in their interactions with staff. Feedback sent directly to CQC showed that patient experience of accessing the service was mostly negative. The results of the National GP Patient Survey were significantly lower than local and national average scores for patient satisfaction about access. During the assessment, the practice highlighted efforts they were making to improve access, patient experience and communication systems for patients to improve the feedback given by patients. At the time of the assessment, the practice did not have an active Patient Participation Group (PPG). The provider was exploring alternative ways to gather and act on feedback to help inform service improvement.
GP Patient Survey 2026
What registered patients reported
182 completed questionnaires · 32.3% response rate.
Overall experience was good
Confidence interval 54.5%–56.6%Experience of contacting the practice was good
Confidence interval 39.6%–41.8%Last appointment met the patient’s needs
Confidence interval 93.2%–94.3%Healthcare professional was good at listening
Confidence interval 87.3%–88.8%Healthcare professional treated the patient with care and concern
Confidence interval 86.9%–88.4%Patient had confidence and trust in the healthcare professional
Confidence interval 94.5%–95.5%Reception and administrative team were helpful
Confidence interval 68%–70%Contacting the practice by phone was easy
Confidence interval 12.6%–14.1%Contacting the practice through its website was easy
Confidence interval 14.4%–16.8%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Hightown Village Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injuryDiagnostic and screening procedures
Specialisms
Services for everyone
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.