Registered from 9 May 2023.
GP practice · independent evidence profile
The Jersey Practice
Heston Health Centre, Cranford Lane, Hounslow, TW5 9ER
CQC location 1-15523017298NHS organisation code E85681
A registered address may be where care is managed rather than delivered.
ODS code E85681. Data refreshed 31 August 2026.
Location and contact
Heston Health Centre, Cranford Lane, Hounslow, TW5 9ER
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is not always effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for The Jersey Practice
Assessment dated 25 September 2025. Published 1 April 2026.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
People were positive about the quality of their care and treatment. There were 7 responses to the Friends and Family Test from the patients for the latest data (December 2025) all of which were positive. The latest National GP Patient survey (2025 results) showed the patients were satisfied with the service received. CQC received feedback from 8 patients through our give feedback on care experience online forms, 7 of these responses were mainly or wholly positive. However, there was negative feedback in relation to communication about follow up on referrals, parking, overcrowding at the waiting area. Feedback received from the local Healthwatch in the London Borough of Hounslow showed both positive and negative patient care experiences. The positive experiences from the data collected by the local HealthWatch included ease of access, caring staff, and improvement on the appointment booking system. The negative experiences of care included long waiting time to get a referral to secondary care, long time for reception staff to answer the phones, wrong details on referral forms, lack of knowledge on how to support autistic people, reception staff attitude and communication issues, inadequate support for women about their health as some of them felt dismissed, and rushed consultations. Patients CQC spoke to as part of the assessment process were very positive about their experience of care. However, there was mixed feedback about consistency of PPG meetings and how the PPG meeting minutes were recorded and shared with the patients to show continuous contribution to improve service delivery. Some of the patients listed as PPG members were not aware of such a group and meetings.
GP Patient Survey 2026
What registered patients reported
92 completed questionnaires · 12.3% response rate.
Overall experience was good
Confidence interval 68.5%–88.6%Experience of contacting the practice was good
Confidence interval 63.7%–85.5%Last appointment met the patient’s needs
Confidence interval 83.7%–97.6%Healthcare professional was good at listening
Confidence interval 73.2%–92%Healthcare professional treated the patient with care and concern
Confidence interval 63.1%–85%Patient had confidence and trust in the healthcare professional
Confidence interval 81%–96.2%Reception and administrative team were helpful
Confidence interval 69.3%–89.3%Contacting the practice by phone was easy
Confidence interval 37.6%–63.2%Contacting the practice through its website was easy
Confidence interval 38.5%–73%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of The Jersey Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
28 April 2017GoodCQC rating history
8 July 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.