Registered from 20 April 2023.
GP practice · independent evidence profile
Birchwood Surgery
232-240 Nevells Road, Letchworth Garden City, Hertfordshire, SG6 4UB
CQC location 1-15522743789NHS organisation code E82082
A registered address may be where care is managed rather than delivered.
ODS code E82082. Data refreshed 1 September 2026.
Location and contact
232-240 Nevells Road, Letchworth Garden City, Hertfordshire, SG6 4UB
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for Birchwood Surgery
Assessment dated 24 December 2025. Published 16 March 2026.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
People were mostly positive about the quality of their care and treatment. Recent survey results, including from the 2024 National GP Patient Survey and the NHS Friends and Family Test, showed people had mixed views of the services. There was an active patient participation group (PPG) that represented the views of people using the service. People were not always involved in decisions about their care. The service provided information people could understand. People knew how to give feedback, however, they were not always confident the service took it seriously and acted on it. The service was easy to access and feedback from people was positive. The service worked to reduce health and care inequalities through training and feedback. Leaders and staff did not always demonstrate a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff did not always understand their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas.
GP Patient Survey 2026
What registered patients reported
104 completed questionnaires · 31.2% response rate.
Overall experience was good
Confidence interval 39.7%–74.8%Experience of contacting the practice was good
Confidence interval 35.2%–70.8%Last appointment met the patient’s needs
Confidence interval 66.3%–93.9%Healthcare professional was good at listening
Confidence interval 57.2%–88.8%Healthcare professional treated the patient with care and concern
Confidence interval 46.4%–81.1%Patient had confidence and trust in the healthcare professional
Confidence interval 59.9%–90.4%Reception and administrative team were helpful
Confidence interval 48.3%–82.2%Contacting the practice by phone was easy
Confidence interval 22.4%–57.7%Contacting the practice through its website was easy
Confidence interval 13.7%–57.6%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Birchwood Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injuryDiagnostic and screening procedures
Specialisms
Services for everyone
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.