Registered from 3 April 2023.
GP practice · independent evidence profile
Willow Wood Surgery
Wharton Primary Healthcare centre, Crook Lane, Winsford, CW7 3GY
CQC location 1-15177017843NHS organisation code N81123
A registered address may be where care is managed rather than delivered.
ODS code N81123. Data refreshed 31 August 2026.
Location and contact
Wharton Primary Healthcare centre, Crook Lane, Winsford, CW7 3GY
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
The key question has not been fully assessed to give a rating
Effective
This service is effective
Responsive
The key question has not been fully assessed to give a rating
Safe
This service is safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for Willow Wood Surgery
Assessment dated 8 October 2024. Published 23 December 2024.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
The provider encouraged and used feedback from people who used the service to make improvements. Feedback that we reviewed showed that patient experience of the service was positive overall. The results of the National GP Patient Survey were similar to or higher than local and nation average scores for patient satisfaction. The results showed that patients generally felt positive about their overall experience of the service; patients felt listened to, treated with care and concern, involved in decisions about their care and treatment, and had confidence and trust in the healthcare professionals involved. The service received low numbers of written complaints and both verbal and written complaints were investigated, responded to and used to drive improvement. People who used the service were given the opportunity to provide feedback to CQC via a link on the provider’s website. We received 41 responses from people and the vast majority of these were very positive.
GP Patient Survey 2026
What registered patients reported
144 completed questionnaires · 25.3% response rate.
Overall experience was good
Confidence interval 81.5%–90.5%Experience of contacting the practice was good
Confidence interval 78%–87.9%Last appointment met the patient’s needs
Confidence interval 86.7%–94.4%Healthcare professional was good at listening
Confidence interval 79%–88.7%Healthcare professional treated the patient with care and concern
Confidence interval 79.4%–89%Patient had confidence and trust in the healthcare professional
Confidence interval 87.2%–94.7%Reception and administrative team were helpful
Confidence interval 79.3%–89%Contacting the practice by phone was easy
Confidence interval 74.2%–85%Contacting the practice through its website was easy
Confidence interval 60.5%–78%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Willow Wood Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injuryDiagnostic and screening procedures
Specialisms
Services for everyone
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.