Registered from 5 April 2023.
GP practice · independent evidence profile
Island Health
145 East Ferry Road, London, E14 3BQ
CQC location 1-14879683612NHS organisation code F84710
A registered address may be where care is managed rather than delivered.
ODS code F84710. Data refreshed 31 August 2026.
Location and contact
145 East Ferry Road, London, E14 3BQ
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for Island Health
Assessment dated 17 September 2024. Published 13 June 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed a mix of positive and negative feedback from people who used the service. There were systems and processes to ensure the provider used people’s feedback and other evidence, to actively seek to improve access for people more likely to experience barriers or delays in accessing their care. Where negative feedback had been provided to the service, we saw these had been reviewed by the service management team. The service offered patients the opportunity to provide feedback after a consultation has taken place. Patients were made aware of the opportunity to participate. There was an active patient participation group (PPG) which represented the views of people using the service. The service had carried out an access improvement project through the NEL ICB, which ran from September 2023 to December 2023. The provider had identified areas for improvement and had an action plan to address these areas. For example, the service had installed a new phone system in December 2023 and had introduced an online patient consultation form to improve patient access. The service had introduced patient navigators to improve people’s access to the service which included triage by experienced GPs and clinicians to support patients. We found the provider was ensuring auditing of access, which included monitoring capacity and demand of appointments, numbers of appointments offered, those accepted or declined and also those which were offered and not attended. We were provided with patient feedback from local Healthwatch which they had gathered between January 2024 and October 2024. There were 28 responses. The positive feedback included the quality of online consultations and the quality of treatment and care received. People were positive about the attitude of staff. There was negative feedback about people’s experience of getting an appointment and contacting the service.
GP Patient Survey 2026
What registered patients reported
130 completed questionnaires · 14.9% response rate.
Overall experience was good
Confidence interval 42.8%–66.8%Experience of contacting the practice was good
Confidence interval 35.9%–60.6%Last appointment met the patient’s needs
Confidence interval 68.6%–89.2%Healthcare professional was good at listening
Confidence interval 62.2%–84.3%Healthcare professional treated the patient with care and concern
Confidence interval 59.1%–82.2%Patient had confidence and trust in the healthcare professional
Confidence interval 71.5%–91.2%Reception and administrative team were helpful
Confidence interval 49.5%–73.8%Contacting the practice by phone was easy
Confidence interval 19.8%–43.3%Contacting the practice through its website was easy
Confidence interval 16.8%–41.7%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Island Health
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injuryDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
2 June 2017GoodCQC rating history
27 July 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.