Registered from 5 April 2023.
GP practice · independent evidence profile
Holyhead Primary Healthcare Centre
1 St. James's Road, Handsworth, Birmingham, B21 0HL
CQC location 1-14772935220NHS organisation code M85721
A registered address may be where care is managed rather than delivered.
ODS code M85721. Data refreshed 31 August 2026.
Location and contact
1 St. James's Road, Handsworth, Birmingham, B21 0HL
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Holyhead Primary Healthcare Centre
Assessment dated 31 July 2024. Published 20 January 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Patient feedback that we reviewed as part of this assessment was mixed about their experience at this practice. The results of the 2024 National GP patient survey (01 January 2024 to 31 March 2024) showed that 68% of patients who responded to the survey felt their overall experience of the practice was good. This was slightly above the average for the Primary Care Network (PCN - A PCN is a group of GP practices who work together to provide local services), however below the national average of 74%. The practice scored above the national average of 50% to the question about accessing the practice by phone, 56% of patients who responded said it was easy. Eighty-four percent of people who responded to the survey felt the reception and administrative team were helpful, this was above the national average of 83%. When considering their last appointment 85% of people felt their needs were met by their healthcare professional, this was slightly below the national average of 90%. Patient feedback on the Birmingham Healthwatch website showed people had given an average rating of 3 stars and on the NHS website, two thirds of 6 reviews gave 4 stars or above. Negative comments were mainly related to access. Feedback from patients we spoke to as part of the assessment was mostly positive. However, some patients reported difficulties getting an appointment by phone and some patients for whom English was not their first language reported difficulty using the NHS App to book an appointment. The Friends and Family Test is used by NHS services to assess the satisfaction of their users. The latest data provided by the practice from March 2024 showed 83.33% of responses rated the experience of the practice as good or very good. The practice provided unverified data from their own patient survey (01 April to 30 September 2024) which showed 83% of 984 respondents rated their overall experience as good or very good.
GP Patient Survey 2026
What registered patients reported
62 completed questionnaires · 5.6% response rate.
Overall experience was good
Confidence interval 52.3%–93.8%Experience of contacting the practice was good
Confidence interval 48.9%–92.7%Last appointment met the patient’s needs
Confidence interval 60.9%–98.6%Healthcare professional was good at listening
Confidence interval 61%–97.8%Healthcare professional treated the patient with care and concern
Confidence interval 56.1%–96.2%Patient had confidence and trust in the healthcare professional
Confidence interval 66.9%–99.5%Reception and administrative team were helpful
Confidence interval 53.1%–94.6%Contacting the practice by phone was easy
Confidence interval 35.8%–83.9%Contacting the practice through its website was easy
Confidence interval 27.7%–85.8%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Holyhead Primary Healthcare Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
4 November 2022InadequateCQC rating history
29 August 2019GoodCQC rating history
29 July 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.