Registered from 26 January 2023.
GP practice · independent evidence profile
Waterbeach Surgery
Rosalind Franklin House, Bannold Road, Waterbeach, Cambridge, Cambridgeshire, CB25 9LQ
CQC location 1-14765699538NHS organisation code D81042
A registered address may be where care is managed rather than delivered.
ODS code D81042. Data refreshed 1 September 2026.
Location and contact
Rosalind Franklin House, Bannold Road, Waterbeach, Cambridge, Cambridgeshire, CB25 9LQ
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Waterbeach Surgery
Assessment dated 6 February 2026. Published 25 August 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience. This included speaking with people using the service at the time of our assessment and reviewing other feedback available to us. People were positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy. This was mirrored in feedback from the patient participation group (PPG) and local care home representatives. There was an active PPG who represented the views of people using the service. Representatives from the PPG described practice leaders as loyal, dedicated and caring. Results from the National GP Patient Survey (2025) consisting of 118 responses, showed that 87% of respondents stated that during their last appointment, the healthcare professional was very good or fairly good at treating them with care and concern. This is above the expected average of 86%. In addition, 93% of respondents stated that during their last appointment they had confidence and trust in the healthcare professional they saw or spoke to. This was in line with the expected average. The practice actively collected patient feedback and provided a range of opportunities for patients to share their views and experiences.
GP Patient Survey 2026
What registered patients reported
109 completed questionnaires · 31.6% response rate.
Overall experience was good
Confidence interval 44.3%–61.1%Experience of contacting the practice was good
Confidence interval 40.3%–57.7%Last appointment met the patient’s needs
Confidence interval 78.2%–90.7%Healthcare professional was good at listening
Confidence interval 76.5%–89.4%Healthcare professional treated the patient with care and concern
Confidence interval 68.8%–83.5%Patient had confidence and trust in the healthcare professional
Confidence interval 83.1%–93.9%Reception and administrative team were helpful
Confidence interval 74.9%–88.2%Contacting the practice by phone was easy
Confidence interval 36.6%–54.1%Contacting the practice through its website was easy
Confidence interval 9.7%–29%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Waterbeach Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
20 January 2022Requires improvementCQC rating history
24 June 2021Requires improvementCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.