Registered from 4 October 2022.
GP practice · independent evidence profile
Ottershaw Surgery
3 Bousley Rise, Ottershaw, Chertsey, Surrey, KT16 0JX
CQC location 1-13949266141NHS organisation code H81658
A registered address may be where care is managed rather than delivered.
ODS code H81658. Data refreshed 31 August 2026.
Location and contact
3 Bousley Rise, Ottershaw, Chertsey, Surrey, KT16 0JX
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Ottershaw Surgery
Assessment dated 7 February 2026. Published 20 May 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including from the 2025 NHS England GP Patient Survey and the NHS Friends and Family Test (FFT), showed people were satisfied with services. For example, the 2025 NHS England GP Patient Survey showed that 100% of people responding had an overall positive experience at their GP practice. This was above the local and national scores of 78% and 75% respectively. The FFT was also very positive with 99% of people responding rating the GP practice as ‘good’ or ‘very good’. There was an active patient participation group (PPG) who represented the views of people using the service. There were 20 active patient members. Representatives described how the PPG operated in a collaborative and supportive way and focussed on opportunities for improvement. They described how the practice encouraged, respected and valued their involvement, and how this created a strong relationship between the practice and the PPG.
GP Patient Survey 2026
What registered patients reported
105 completed questionnaires · 34.5% response rate.
Overall experience was good
Confidence interval 90.7%–97%Experience of contacting the practice was good
Confidence interval 89.2%–96.1%Last appointment met the patient’s needs
Confidence interval 93.7%–98.6%Healthcare professional was good at listening
Confidence interval 89.1%–96%Healthcare professional treated the patient with care and concern
Confidence interval 88.2%–95.5%Patient had confidence and trust in the healthcare professional
Confidence interval 94.5%–99%Reception and administrative team were helpful
Confidence interval 98.1%–100%Contacting the practice by phone was easy
Confidence interval 77.3%–87.7%Contacting the practice through its website was easy
Confidence interval 67.1%–82.6%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Ottershaw Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injuryDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
29 August 2019GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
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