Registered from 16 December 2022.
GP practice · independent evidence profile
Martlesham Heath Surgery
23 The Square, Martlesham Heath, Ipswich, Suffolk, IP5 3SL
CQC location 1-13944627105NHS organisation code D83080
A registered address may be where care is managed rather than delivered.
ODS code D83080. Data refreshed 1 September 2026.
Location and contact
23 The Square, Martlesham Heath, Ipswich, Suffolk, IP5 3SL
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Martlesham Heath Surgery
Assessment dated 22 May 2025. Published 3 September 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
The provider had clear information on our Give Feedback on Care (GFC) process as an alert on their website and around the practice. We reviewed people’s feedback from GFC, Healthwatch Suffolk and the NHS website. Feedback was positive regarding helpful and friendly reception staff and the clinical care and treatment provided. The majority of feedback was positive regarding access to appointments. Recent survey results, including from the NHS Friends and Family Test, showed 74% of people rated their overall experience of the service as very good. The National GP Patient Survey showed people were satisfied with the access and experience provided by the practice. There was a Patient Participation Group (PPG) who represented the views of people who used the service. We spoke to representatives from the PPG who gave positive feedback about the engagement of practice leaders. An example of change following people’s feedback, was practice leaders working more closely with the PPG in agreeing and reviewing the content of PPG newsletters and content shared on social media.
GP Patient Survey 2026
What registered patients reported
115 completed questionnaires · 38.7% response rate.
Overall experience was good
Confidence interval 85.3%–92.5%Experience of contacting the practice was good
Confidence interval 75.7%–84.9%Last appointment met the patient’s needs
Confidence interval 95.9%–99.2%Healthcare professional was good at listening
Confidence interval 90.9%–96.5%Healthcare professional treated the patient with care and concern
Confidence interval 87.3%–94%Patient had confidence and trust in the healthcare professional
Confidence interval 91.1%–96.6%Reception and administrative team were helpful
Confidence interval 89.5%–95.5%Contacting the practice by phone was easy
Confidence interval 72.9%–82.9%Contacting the practice through its website was easy
Confidence interval 59.8%–72.6%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Martlesham Heath Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injuryDiagnostic and screening procedures
Specialisms
Services for everyone
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.