Registered from 12 September 2022.
GP practice · independent evidence profile
Old Road Medical Practice
145-149, Old Road, Clacton-on-sea, CO15 3AU
CQC location 1-13931306426NHS organisation code F81212
A registered address may be where care is managed rather than delivered.
ODS code F81212. Data refreshed 1 September 2026.
Location and contact
145-149, Old Road, Clacton-on-sea, CO15 3AU
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Old Road Medical Practice
Assessment dated 10 July 2025. Published 6 November 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
We accessed the CQC ‘Give Feedback on Care’ (GFC) comments we had received about the practice. We reviewed people’s feedback from Healthwatch Essex. We spoke with people onsite and received positive feedback in relation to clinical staff and non-clinical staff care and treatment. Feedback regarding the access to appointments and using the new online booking process was varied. However, people told us the staff at reception helped them to book an appointment on their behalf if they visited or telephoned the practice. We spoke with representatives from the care homes that were provided GP services by the practice. Their feedback was positive saying the practice worked with them to meet the needs of their residents. We were told prescription management and advice was effective and appropriate. We reviewed the National GP Patient Survey, published in July 2025. For access indicators, 1 was below and 1 in line with the England average. All 5 of the indicators for people’s experience showed no significant variation to the England average. The practice had been unable to establish a Patient Participation Group (PPG). They provided news updates about the practice on their website and were at the time of this assessment considering setting up a virtual group.
GP Patient Survey 2026
What registered patients reported
107 completed questionnaires · 22.4% response rate.
Overall experience was good
Confidence interval 42.8%–70.3%Experience of contacting the practice was good
Confidence interval 36.7%–65.1%Last appointment met the patient’s needs
Confidence interval 68%–90.7%Healthcare professional was good at listening
Confidence interval 53%–79.5%Healthcare professional treated the patient with care and concern
Confidence interval 59.5%–84.5%Patient had confidence and trust in the healthcare professional
Confidence interval 64.3%–88%Reception and administrative team were helpful
Confidence interval 52.1%–78.5%Contacting the practice by phone was easy
Confidence interval 22.6%–50%Contacting the practice through its website was easy
Confidence interval 32.1%–66%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Old Road Medical Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
19 July 2023GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.