Registered from 3 October 2022.
GP practice · independent evidence profile
Central Clinic
Hall Street, Dudley, DY2 7BX
CQC location 1-13645864997NHS organisation code M87605
A registered address may be where care is managed rather than delivered.
ODS code M87605. Data refreshed 31 August 2026.
Location and contact
Hall Street, Dudley, DY2 7BX
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Central Clinic
Assessment dated 8 May 2025. Published 15 October 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
The practice encouraged and used feedback from people who used the service to make improvements. Both verbal and written complaints were investigated and used to drive improvement. Although feedback from the National GP Patient Survey was mixed, scoring slightly lower than the local or national averages in some areas, people who used the service were also invited to provide feedback directly to CQC. We reviewed this feedback, and patients gave positive responses regarding their overall satisfaction. The results showed that patients felt listened to, treated with kindness, care and concern and had confidence and trust in the healthcare professionals. The Friends and Family Test data for August 2025 showed that 88% of patients rated their overall experience of the service as ‘good or very good’. There was an active Patient Participation Group (PPG) that represented the views of people using the service. They felt engaged with the practice and listened too.
GP Patient Survey 2026
What registered patients reported
86 completed questionnaires · 15.1% response rate.
Overall experience was good
Confidence interval 56.6%–72.6%Experience of contacting the practice was good
Confidence interval 54.2%–70.6%Last appointment met the patient’s needs
Confidence interval 77.4%–90.2%Healthcare professional was good at listening
Confidence interval 76.4%–89.6%Healthcare professional treated the patient with care and concern
Confidence interval 77%–90.1%Patient had confidence and trust in the healthcare professional
Confidence interval 84.8%–95.3%Reception and administrative team were helpful
Confidence interval 80.7%–92.3%Contacting the practice by phone was easy
Confidence interval 48.6%–65.7%Contacting the practice through its website was easy
Confidence interval 38.2%–64.1%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Central Clinic
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injuryDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
5 October 2022InadequateCQC rating history
11 March 2022InadequateCQC rating history
9 December 2021InadequateCQC rating history
10 November 2021InadequateCQC rating history
25 August 2021InadequateCQC rating history
17 February 2020Requires improvementCQC rating history
3 March 2016GoodCQC rating history
27 August 2015Requires improvementCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.