Registered from 21 July 2022.
GP practice · independent evidence profile
Hope House Surgery
Hope House Centre, 10 Waterloo Road, Radstock, BA3 3EP
CQC location 1-13500837692NHS organisation code L81010
A registered address may be where care is managed rather than delivered.
ODS code L81010. Data refreshed 31 August 2026.
Location and contact
Hope House Centre, 10 Waterloo Road, Radstock, BA3 3EP
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is exceptionally caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Hope House Surgery
Assessment dated 18 June 2025. Published 9 January 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment they received. During our assessment, we found the people who gave feedback via the service’s Friends and Family Test (FFT) were largely positive and the service met or exceeded expected standards. In 2025, the service received feedback which showed between 94% and 97% of people surveyed said they would recommend the service to others and described their experience as positive. The service routinely reviewed feedback to identify themes and trends, discussed these at monthly meetings, and demonstrated how learning from feedback had been used to improve the experience for people using the service. The National GP Patient Survey (GPPS) 2025 results showed people described their overall experience of accessing the service as positive as well as the healthcare professional they saw or spoke to was good at listening to them and treated them with care and concern. The overall results from the survey demonstrated positive responses that largely exceed local and national averages. The service had monitored results from regular staff surveys and feedback we received identified staff felt supported and viewed the leadership positively. We noted examples of positive outcomes of how their wellbeing was prioritised. Staff told us the service was driven by a culture that normalised wellbeing through inclusivity, active listening, and open conversation, which enabled them to carry out their roles effectively. We reviewed feedback sent directly to the Care Quality Commission and feedback received by the provider from people who used the service. Staff and people who used the service reported a positive experience which included an emphasis on treating people with care and compassion. Feedback from members of the Patient Participation Group (PPG) highlighted they were listened to, valued and had seen positive changes to improve patient experiences. The PPG worked with the provider to understand, better reflect and responded to people’s needs. We also received feedback from community services which worked in conjunction with the service and stated they were able to access support and worked in a collaborative approach to providing care.
GP Patient Survey 2026
What registered patients reported
83 completed questionnaires · 24.9% response rate.
Overall experience was good
Confidence interval 80.2%–95.2%Experience of contacting the practice was good
Confidence interval 83.2%–96.7%Last appointment met the patient’s needs
Confidence interval 84.8%–97.4%Healthcare professional was good at listening
Confidence interval 84.2%–97.1%Healthcare professional treated the patient with care and concern
Confidence interval 80.4%–95.3%Patient had confidence and trust in the healthcare professional
Confidence interval 84.4%–97.3%Reception and administrative team were helpful
Confidence interval 86.3%–98.2%Contacting the practice by phone was easy
Confidence interval 79%–94.9%Contacting the practice through its website was easy
Confidence interval 64.1%–87.7%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Hope House Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.