Registered from 10 August 2022.
GP practice · independent evidence profile
Aelfgar Surgery
Church Street, Rugeley, Staffordshire, WS15 2AB
CQC location 1-13423949142NHS organisation code M83738
A registered address may be where care is managed rather than delivered.
ODS code M83738. Data refreshed 31 August 2026.
Location and contact
Church Street, Rugeley, Staffordshire, WS15 2AB
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Aelfgar Surgery
Assessment dated 10 April 2025. Published 17 June 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. The practice continued to endeavour to encourage patients to participate in a patient participation group (PPG) to represent the views of people using the service, so far without success. To mitigate risk the practice encouraged patient feedback with an internal patient survey, which the practice reviewed, and action plans derived and through compliments and the complaints processes. The Care Quality Commission were in receipt of 2 complaints to which patients were referred to contact the practice to raise as a complaint, and 8 positive patient experiences. The patients’ positive comments focused on the practice team, the care provided, access and the range of appointments. Patients included the whole team in their comments and that staff were efficient, professional, kind and they felt listened to and included in discussions about their treatment.
GP Patient Survey 2026
What registered patients reported
107 completed questionnaires · 27.9% response rate.
Overall experience was good
Confidence interval 87.6%–97.7%Experience of contacting the practice was good
Confidence interval 87.6%–97.7%Last appointment met the patient’s needs
Confidence interval 85.1%–96.5%Healthcare professional was good at listening
Confidence interval 89.4%–98.5%Healthcare professional treated the patient with care and concern
Confidence interval 80.6%–94%Patient had confidence and trust in the healthcare professional
Confidence interval 91.4%–99.2%Reception and administrative team were helpful
Confidence interval 87%–97.4%Contacting the practice by phone was easy
Confidence interval 83.5%–95.8%Contacting the practice through its website was easy
Confidence interval 61.9%–93.1%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Aelfgar Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
5 December 2019GoodCQC rating history
25 June 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
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