Registered from 1 October 2022.
GP practice · independent evidence profile
Scott Arms Medical Centre
Whitecrest, Great Barr, Birmingham, B43 6EE
CQC location 1-13220228944NHS organisation code M88021
A registered address may be where care is managed rather than delivered.
ODS code M88021. Data refreshed 31 August 2026.
Location and contact
Whitecrest, Great Barr, Birmingham, B43 6EE
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Scott Arms Medical Centre
Assessment dated 24 January 2025. Published 2 June 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
We recognise the pressure that practices are currently working under, and the efforts staff are making to maintain levels of access for their patients. At the same time, our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. Results from the National GP Patient Survey showed the practice were below local and national averages in the overall experience of making an appointment and people we spoke with told us the care they received was good, however accessing appointments was difficult.
At our previous inspection we found that patients could not always access appointments in a timely way and patient satisfaction was negative in being able to get through to the practice by telephone. At this assessment the provider had taken action to address the shortfalls and was working with the primary care network on an access project and had also implemented additional staff to respond to and meet people’s needs.
GP Patient Survey 2026
What registered patients reported
101 completed questionnaires · 27.7% response rate.
Overall experience was good
Confidence interval 33.2%–66.6%Experience of contacting the practice was good
Confidence interval 27.2%–60.9%Last appointment met the patient’s needs
Confidence interval 57.7%–87.7%Healthcare professional was good at listening
Confidence interval 52.9%–84.3%Healthcare professional treated the patient with care and concern
Confidence interval 57.6%–87.4%Patient had confidence and trust in the healthcare professional
Confidence interval 65%–92.2%Reception and administrative team were helpful
Confidence interval 51.4%–83%Contacting the practice by phone was easy
Confidence interval 18.6%–50.5%Contacting the practice through its website was easy
Confidence interval 9.1%–53.9%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Scott Arms Medical Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
24 November 2023Requires improvementCQC rating history
7 June 2017GoodCQC rating history
10 June 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.