Registered from 30 May 2022.
GP practice · independent evidence profile
Victoria Medical Centre
153a, Victoria Drive, Eastbourne, BN20 8NH
CQC location 1-13218950632NHS organisation code G81032
A registered address may be where care is managed rather than delivered.
ODS code G81032. Data refreshed 31 August 2026.
Location and contact
153a, Victoria Drive, Eastbourne, BN20 8NH
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Victoria Medical Centre
Assessment dated 5 February 2025. Published 5 November 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were mostly positive about the quality of their care and treatment. While some of the survey results, from the National GP Patient Survey 2025 showed satisfaction levels below the local and national averages, results from NHS Friends and Family Test showed people were satisfied with services. Friends and Family data from April 2025 date showed 95% of the 804 respondents regarded the service as very good or good. Additionally, 682 people left positive feedback relating to staff and their experience of the service. There was an active patient participation group (PPG) who represented the views of people using the service and were highly valued by the provider. A representative from the PPG described how they and the management team had made positive changes, listening to their experiences and impact on people.
GP Patient Survey 2026
What registered patients reported
107 completed questionnaires · 26.8% response rate.
Overall experience was good
Confidence interval 53.9%–94.7%Experience of contacting the practice was good
Confidence interval 43.1%–89.5%Last appointment met the patient’s needs
Confidence interval 70.6%–99.8%Healthcare professional was good at listening
Confidence interval 63.8%–98.7%Healthcare professional treated the patient with care and concern
Confidence interval 61.7%–98.1%Patient had confidence and trust in the healthcare professional
Confidence interval 70.8%–99.8%Reception and administrative team were helpful
Confidence interval 68.9%–99.5%Contacting the practice by phone was easy
Confidence interval 25.2%–76.2%Contacting the practice through its website was easy
Confidence interval 17.9%–83.1%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Victoria Medical Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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No approved community reviews yet.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
8 March 2023Requires improvementCQC rating history
17 June 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.