Registered from 5 September 2022.
GP practice · independent evidence profile
Broughton House GP Surgery
New Way, Batley, WF17 5QT
CQC location 1-13196835123NHS organisation code Y07275
A registered address may be where care is managed rather than delivered.
ODS code Y07275. Data refreshed 1 September 2026.
Location and contact
New Way, Batley, WF17 5QT
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Broughton House GP Surgery
Assessment dated 6 January 2026. Published 17 February 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
The practice encouraged and used feedback from patients who used the service to make improvements. As part of this assessment, we reviewed patient feedback data available from the National GP Patient Survey (2025) and the NHS Friends and Family Test (FFT). Feedback from the National GP Patient Survey (2025) in relation to kindness, compassion and dignity, was above national averages and had improved since the outcomes of the 2023 National GP Patient Survey which we had reviewed at our previous inspection in September 2023. We saw that 92% (national average 86%) of patients felt the healthcare professional was very good or fairly good at treating them with care and concern, compared to 54% in 2023; 94% (national average 87%) felt the healthcare professional was very good or fairly good at listening to them, compared to 62% in 2023; 95% (national average 93%) had confidence and trust in the healthcare professional they saw or spoke to, compared to 86% in 2023; and 98% (national average 91%) felt they were involved as much as they wanted to be in decisions about their care and treatment, compared to 80% in 2023. In addition, the percentage of patients who responded positively to the overall experience of the practice was 88% (national average 75%), compared to 44% in 2023. Feedback from the National GP Patient Survey (2025) regarding access was above the national average and had significantly improved since our previous inspection. We found 65% (national average 53%) responded positively to how easy it was to contact the practice by phone, compared to 15% in 2023 and 83% (national average 70%) responded positively to the overall experience of contacting the practice, compared to 25% in September 2023. The FFT data collected by the practice for the period January to December 2025, of which there were 375 responses, showed 91% of patients found the practice to be very good (258) or good (84).
GP Patient Survey 2026
What registered patients reported
102 completed questionnaires · 19.5% response rate.
Overall experience was good
Confidence interval 74.4%–80.9%Experience of contacting the practice was good
Confidence interval 72.1%–78.8%Last appointment met the patient’s needs
Confidence interval 91.5%–95.4%Healthcare professional was good at listening
Confidence interval 85.3%–90.4%Healthcare professional treated the patient with care and concern
Confidence interval 87%–91.8%Patient had confidence and trust in the healthcare professional
Confidence interval 88%–92.6%Reception and administrative team were helpful
Confidence interval 88.9%–93.3%Contacting the practice by phone was easy
Confidence interval 66.9%–74.1%Contacting the practice through its website was easy
Confidence interval 56.9%–69.9%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Broughton House GP Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
26 September 2023GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.