Registered from 2 August 2022.
GP practice · independent evidence profile
Ling House Medical Centre
49 Scott Street, Keighley, West Yorkshire, BD21 2JH
CQC location 1-13189845599NHS organisation code B83008
A registered address may be where care is managed rather than delivered.
ODS code B83008. Data refreshed 1 September 2026.
Location and contact
49 Scott Street, Keighley, West Yorkshire, BD21 2JH
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Ling House Medical Centre
Assessment dated 1 July 2024. Published 15 October 2024.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
As part of this assessment, we reviewed patient feedback from the NHS Friends and Family Test (FFT), National GP Patient Survey (2024), and an internal survey undertaken by the practice in July 2024. We also asked the practice to invite patients to share their experience of the service they received via the Give Feedback on Care form on the Care Quality Commission’s website. We received 8 responses, all of which were positive. In particular, patients told us staff were caring, professional, friendly and helpful, and that there had been improvements to the appointments system. The FFT data collected by the practice for the period July 2023 to July 2024, of which there were 406 responses, showed 49% of patients found the practice to be very good or good and 23% found the practice to be poor or very poor. The remainder of patients, 28%, responded that the practice was neither good nor poor or they did not know. Patient feedback from the National GP Patient Survey, based on 125 responses, showed that patient outcomes in relation to the quality statements equity in access, kindness, compassion and dignity and treating people as individuals were below local and national averages. The practice had undertaken their own survey, of which there were 1000 responses, and patient satisfaction outcomes were more in line with local and national averages. However, access remained an outlier. Leaders were aware of the challenges to patient access and had acted to improve it. The practice was about to implement a total triage system from October 2024. At the time of our assessment there was no Patient Participation Group (PPG) as previous members had stepped down from the role. However, we saw evidence that the practice was actively promoting the PPG to encourage patients to join through their website and quarterly patient newsletters.
GP Patient Survey 2026
What registered patients reported
102 completed questionnaires · 15.6% response rate.
Overall experience was good
Confidence interval 46.5%–87.4%Experience of contacting the practice was good
Confidence interval 37.5%–81.2%Last appointment met the patient’s needs
Confidence interval 62.1%–96.6%Healthcare professional was good at listening
Confidence interval 54%–93%Healthcare professional treated the patient with care and concern
Confidence interval 55%–93.6%Patient had confidence and trust in the healthcare professional
Confidence interval 63%–96.8%Reception and administrative team were helpful
Confidence interval 49.5%–89.6%Contacting the practice by phone was easy
Confidence interval 14.1%–57.4%Contacting the practice through its website was easy
Confidence interval 36.8%–83.1%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Ling House Medical Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
28 December 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.