Registered from 13 April 2022.
GP practice · independent evidence profile
The Willow Tree Surgery
Bushfield, Orton Goldhay, Peterborough, PE2 5RQ
CQC location 1-12948619368NHS organisation code D81629
A registered address may be where care is managed rather than delivered.
ODS code D81629. Data refreshed 1 September 2026.
Location and contact
Bushfield, Orton Goldhay, Peterborough, PE2 5RQ
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is not always responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for The Willow Tree Surgery
Assessment dated 15 September 2025. Published 20 March 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Recent results from the National GP Patient Survey (2025)consisting of 123 responses, indicated that patients were not always satisfied with the services provided, with several areas scoring below both the national and local averages. Only 56% of respondents answered positively to the overall experience of their GP practice. This is below the expected average of 75%. In addition, only 23% of respondents found it easy to get through to the service by phone, and around half of people found it easy to contact the service online through their website or the NHS App. The practice had created an action plan to address the result of the survey and improve patient satisfaction. The practice actively collected patient feedback through texts and feedback cards. Feedback from the NHS Friends and Family Test, showed people were mostly satisfied with the service. People we spoke with during our site visit were also positive about the quality of their care and treatment. There was a recently established but active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers made positive changes because of feedback, such as implementing a new wellbeing room at the practice.
GP Patient Survey 2026
What registered patients reported
91 completed questionnaires · 22.9% response rate.
Overall experience was good
Confidence interval 37.8%–55%Experience of contacting the practice was good
Confidence interval 41.3%–58.6%Last appointment met the patient’s needs
Confidence interval 66%–81.7%Healthcare professional was good at listening
Confidence interval 69.3%–84.4%Healthcare professional treated the patient with care and concern
Confidence interval 68.7%–83.9%Patient had confidence and trust in the healthcare professional
Confidence interval 74.6%–88.4%Reception and administrative team were helpful
Confidence interval 56.4%–73.2%Contacting the practice by phone was easy
Confidence interval 21.1%–36.9%Contacting the practice through its website was easy
Confidence interval 22.8%–46%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of The Willow Tree Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
27 January 2020Requires improvementCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.