Registered from 13 July 2022.
GP practice · independent evidence profile
Primary Care Centre
6 High Street, West Bromwich, B70 6JX
CQC location 1-12880972385NHS organisation code M88626
A registered address may be where care is managed rather than delivered.
ODS code M88626. Data refreshed 31 August 2026.
Location and contact
6 High Street, West Bromwich, B70 6JX
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Primary Care Centre
Assessment dated 7 April 2025. Published 8 August 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People we spoke with expressed positive views about the quality of their care and treatment. The results of the 2024 National GP Patient Survey showed overall satisfaction and experiences with scores in line with both local and national averages. The provider actively sought feedback from service users to support continuous improvement. The process for acting on complaints had been improved and complaints were now thoroughly investigated and used as learning opportunities to enhance service quality. At the time of the assessment in May 2025, the practice was preparing to roll out an inhouse patient satisfaction survey to gather patient feedback on access, helpfulness of staff and areas for improvement. Feedback from the local nursing home whose residents received GP services from the provider was also very positive. The homes highlighted the provider’s responsiveness and level of care, which included regular fortnightly multi disciplinary team meetings and weekly visits by the advanced nurse practitioner. We were told the GP was accessible by phone if required and the GP practice team were responsive and caring when the home needed support. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how improvements had been seen at the practice over the last 12 months with the new managers and clinical team in place. The PPG told us that the group had been re-established in the past 12 months and regular meetings with the practice team had been implemented. The group were kept up to date with the latest plans and improvements and asked for feedback in relation to complaints and access.
GP Patient Survey 2026
What registered patients reported
72 completed questionnaires · 7.9% response rate.
Overall experience was good
Confidence interval 56.1%–73.3%Experience of contacting the practice was good
Confidence interval 46.2%–64.2%Last appointment met the patient’s needs
Confidence interval 76.9%–91.1%Healthcare professional was good at listening
Confidence interval 62.1%–78.9%Healthcare professional treated the patient with care and concern
Confidence interval 60.7%–77.7%Patient had confidence and trust in the healthcare professional
Confidence interval 75%–89.2%Reception and administrative team were helpful
Confidence interval 64.8%–80.9%Contacting the practice by phone was easy
Confidence interval 42.9%–61.1%Contacting the practice through its website was easy
Confidence interval 33.6%–63.9%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Primary Care Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
22 November 2023InadequateCQC rating history
2 August 2017GoodCQC rating history
11 May 2017GoodCQC rating history
10 June 2016Requires improvementCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.