Registered from 4 May 2022.
GP practice · independent evidence profile
Alston Medical Practice
Ruth Lancaster James Hospital, Church Road, Alston, CA9 3QX
CQC location 1-12837006811NHS organisation code A82004
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A registered address may be where care is managed rather than delivered.
Area information from the registered record does not establish who funds or commissions this service. ODS code A82004. Data refreshed 19 October 2026.
Location and contact
Ruth Lancaster James Hospital, Church Road, Alston, CA9 3QX
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is exceptionally caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is exceptionally well-led
Latest published evidence
Ongoing Assessment for Alston Medical Practice
Assessment dated 19 December 2025. Published 21 September 2026.
What CQC reported
The service is performing exceptionally well.
People’s experience
People were very positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were very satisfied with services particularly in relation to access to the practice and the friendliness of staff. Ninety-one percent of respondents to the most recent National GP Patient Survey stated they had a good overall experience with the practice compared to a national average of 75%. Feedback from patients during this assessment had a strong theme emphasising the helpful nature of staff at the practice and their ‘friendly, kind and caring’ nature. There was an active patient participation group (PPG) who represented the views of a diverse group of people who used the service. Representatives from the PPG described how they felt listened to by ‘a dedicated team of health professionals.’
GP Patient Survey 2026
What registered patients reported
111 completed questionnaires · 34.9% response rate.
Overall experience was good
Confidence interval 87.5%–91%Experience of contacting the practice was good
Confidence interval 90.4%–93.5%Last appointment met the patient’s needs
Confidence interval 86.6%–90.3%Healthcare professional was good at listening
Confidence interval 89.4%–92.6%Healthcare professional treated the patient with care and concern
Confidence interval 89.3%–92.6%Patient had confidence and trust in the healthcare professional
Confidence interval 89.2%–92.6%Reception and administrative team were helpful
Confidence interval 90.3%–93.4%Contacting the practice by phone was easy
Confidence interval 98.6%–99.6%Contacting the practice through its website was easy
Confidence interval 90.7%–96.7%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
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Community experiences
Patient reviews of Alston Medical Practice
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/GpsMobile doctorsPhone/online advice
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
18 February 2016OutstandingCQC rating history
13 August 2014Inspected but not ratedCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.