Registered from 28 February 2014.
GP practice · independent evidence profile
Cuckoo Lane Practice
20 Church Road, London, W7 1DR
CQC location 1-1264349857NHS organisation code E85116
A registered address may be where care is managed rather than delivered.
ODS code E85116. Data refreshed 31 August 2026.
Location and contact
20 Church Road, London, W7 1DR
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Cuckoo Lane Practice
Assessment dated 8 October 2025. Published 3 July 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. The results from the National GP Patient Survey were above local and national averages. The results in this report will refer to the 2025 results as the assessment was conducted before the 2026 results were published. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers made positive changes because of feedback, such as a phlebotomy service at the practice and extended evening and weekend appointment availability. The overall feedback from patients and staff gathered from the inspection was positive. As part of our assessment the service directed its clients to provide feedback directly to CQC. We saw that the service had proactively promoted this feedback mechanism to its clients.
GP Patient Survey 2026
What registered patients reported
122 completed questionnaires · 24.9% response rate.
Overall experience was good
Confidence interval 74.5%–84.2%Experience of contacting the practice was good
Confidence interval 76.4%–85.9%Last appointment met the patient’s needs
Confidence interval 87.8%–94.8%Healthcare professional was good at listening
Confidence interval 88.6%–95.3%Healthcare professional treated the patient with care and concern
Confidence interval 88.8%–95.4%Patient had confidence and trust in the healthcare professional
Confidence interval 89.2%–95.7%Reception and administrative team were helpful
Confidence interval 80.9%–89.6%Contacting the practice by phone was easy
Confidence interval 62%–73.6%Contacting the practice through its website was easy
Confidence interval 59.5%–73.2%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Cuckoo Lane Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injuryDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
18 June 2015OutstandingCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.