Registered from 20 April 2022.
GP practice · independent evidence profile
Cavendish Health Centre
15 - 17 Marylebone Road, Ferguson House, Lower Ground Floor,, London, NW1 5JD
CQC location 1-12619188295NHS organisation code E87745
A registered address may be where care is managed rather than delivered.
ODS code E87745. Data refreshed 31 August 2026.
Location and contact
15 - 17 Marylebone Road, Ferguson House, Lower Ground Floor,, London, NW1 5JD
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Cavendish Health Centre
Assessment dated 14 January 2025. Published 29 September 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
We reviewed the practice’s NHS Friends and Family Test (FFT) for the past year and the results were mainly positive. We asked the practice to invite patients to share their experience of the service via the Give Feedback on Care form on the Care Quality Commission’s website. We received 34 positive responses and 7 negative responses. The overall feedback from patients and staff gathered from the inspection was also positive. We reviewed the National GP Patient Survey published in July 2024. The results for the questions were in line with or above national averages. However, the practice was performing below the national average scores for patient satisfaction in relation to confidence and trust, care and concern, listening, and meeting needs. The practice was aware of these lower than average results and had an action plan in place to improve these outcomes. Despite these findings, patients describe the overall experience as good for the practice. There was an active patient participation group (PPG) that represented the views of people using the service. We spoke with four representatives from the PPG, who described how managers made positive changes via their feedback, such as improvements with access.
GP Patient Survey 2026
What registered patients reported
83 completed questionnaires · 11.5% response rate.
Overall experience was good
Confidence interval 64.3%–92.5%Experience of contacting the practice was good
Confidence interval 48.7%–82.4%Last appointment met the patient’s needs
Confidence interval 63.2%–92.2%Healthcare professional was good at listening
Confidence interval 63%–92.1%Healthcare professional treated the patient with care and concern
Confidence interval 60.6%–90.7%Patient had confidence and trust in the healthcare professional
Confidence interval 70.3%–95.8%Reception and administrative team were helpful
Confidence interval 73.8%–97.1%Contacting the practice by phone was easy
Confidence interval 57.9%–89%Contacting the practice through its website was easy
Confidence interval 34.8%–77.7%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Cavendish Health Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
3 March 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.