Registered from 10 March 2014.
GP practice · independent evidence profile
Albany Surgery
Grace House, Scott Close, Newton Abbot, Devon, TQ12 1GJ
CQC location 1-1247624817NHS organisation code L83034
A registered address may be where care is managed rather than delivered.
ODS code L83034. Data refreshed 31 August 2026.
Location and contact
Grace House, Scott Close, Newton Abbot, Devon, TQ12 1GJ
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Albany Surgery
Assessment dated 18 August 2025. Published 24 February 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. Feedback sourced from the recent 2025 National GP Survey regarding access and people’s experience was higher compared to national averages. For example, 93% of responders said during their last appointment they were involved as much as they wanted to be in decisions about their care and treatment, compared to the national average of 91%. There was an active patient participation group (PPG) with 25 members who represented the views of people using the service. Representatives from the PPG described how leaders made positive changes because of feedback, such as using the PPG to assist with flu and covid clinics, writing newsletters and advising people of any key information. The PPG were also involved in the move to a new purpose-built premises and helped with the signage, colour schemes and furniture arrangement.
GP Patient Survey 2026
What registered patients reported
107 completed questionnaires · 29.1% response rate.
Overall experience was good
Confidence interval 58.6%–79.5%Experience of contacting the practice was good
Confidence interval 50%–72.2%Last appointment met the patient’s needs
Confidence interval 76.5%–92.7%Healthcare professional was good at listening
Confidence interval 77.7%–93.5%Healthcare professional treated the patient with care and concern
Confidence interval 73.9%–91.2%Patient had confidence and trust in the healthcare professional
Confidence interval 84%–96.8%Reception and administrative team were helpful
Confidence interval 63.3%–83.3%Contacting the practice by phone was easy
Confidence interval 23.3%–45.2%Contacting the practice through its website was easy
Confidence interval 37.9%–64.8%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Albany Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
29 October 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.