Vaughan Dental Practice

What CQC reported

Not applicable

People’s experience

Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 16 patients. On the day of our assessment, we received feedback from a further 3 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “First class service from [staff member], who always reminds you of your appointment and their forward booking system and availability. The practice has transformed the health of my mouth and teeth and the ongoing quarterly care from both dentist and hygienist is excellent.... “ Another patient told us “I have been a patient at this practice for several years. The care and service I have received has been exemplary- professional, caring and prompt. I would recommend the practice to anyone in need of dental care.” Patients commented positively about the standards of cleanliness. They told us they were able to book appointments within an acceptable timescale for their needs and that they had enough time during their appointment without feeling rushed.

Patients said they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

When they were prescribed medicines, patients felt that sufficient information was given.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.