Registered from 23 November 2021.
GP practice · independent evidence profile
The Hollies Surgery
41 Rectory Road, Benfleet, Essex, SS7 2NA
CQC location 1-12003236141NHS organisation code F81075
A registered address may be where care is managed rather than delivered.
ODS code F81075. Data refreshed 1 September 2026.
Location and contact
41 Rectory Road, Benfleet, Essex, SS7 2NA
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is not always effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is not well-led
Latest published evidence
Ongoing Assessment for The Hollies Surgery
Assessment dated 9 June 2025. Published 29 October 2025.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with the care and treatment received from staff. For example, 85 percent of respondents from the 2025 National GP Patient Survey told us the practice was good at treating them with care and concern during their last general practice appointment. However, results from the survey as well as feedback we received from patients showed people were dissatisfied with access to the service, with 27 percent of respondents agreeing it was easy to get through to the practice by phone, compared to the local average of 46 percent. There was an active patient participation group (PPG) who represented the views of people using the service.
GP Patient Survey 2026
What registered patients reported
102 completed questionnaires · 31.1% response rate.
Overall experience was good
Confidence interval 27.2%–57.9%Experience of contacting the practice was good
Confidence interval 23.6%–54%Last appointment met the patient’s needs
Confidence interval 56.8%–85.5%Healthcare professional was good at listening
Confidence interval 49%–79.3%Healthcare professional treated the patient with care and concern
Confidence interval 47.8%–78.5%Patient had confidence and trust in the healthcare professional
Confidence interval 59.1%–87.4%Reception and administrative team were helpful
Confidence interval 57.9%–86.2%Contacting the practice by phone was easy
Confidence interval 7.5%–31.7%Contacting the practice through its website was easy
Confidence interval 6.4%–44.5%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of The Hollies Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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No approved community reviews yet.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
18 August 2023GoodCQC rating history
15 June 2017GoodCQC rating history
24 May 2017Inspected but not ratedCQC rating history
24 November 2016Requires improvementCQC rating history
10 March 2016Requires improvementCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.