Registered from 15 October 2021.
GP practice · independent evidence profile
OHP - College Green Medical Practice
Health & Wellbeing Centre, 1 Bristol Road South, Birmingham, B31 2GH
CQC location 1-11414380905NHS organisation code M85029
A registered address may be where care is managed rather than delivered.
ODS code M85029. Data refreshed 31 August 2026.
Location and contact
Health & Wellbeing Centre, 1 Bristol Road South, Birmingham, B31 2GH
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is exceptionally caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for OHP - College Green Medical Practice
Assessment dated 11 April 2024. Published 7 January 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Patient feedback we reviewed during this assessment showed that patient experience overall was very positive, with staff being described as kind, friendly and understanding. The 2024 GP patient survey showed that patient satisfaction with their overall experience of the practice, how well they felt listened to by the healthcare professional and satisfaction with being treated with care and concern by the healthcare professional and being involved in decisions about their care and treatment remained high when compared with previous years. Satisfaction was higher than local and national practices. The 2024 GP patient survey data also showed that patient satisfaction with telephone access had improved to 80% in 2024 from 66% in 2023. This was higher than local and national averages. Satisfaction in contacting the practice in general was high, as was satisfaction with appointment choice and waiting times. Feedback from 15 people to CQC was positive about staff and how caring and understanding they were. People felt confident in and comfortable with staff. The practice had received 297 reviews on the Healthwatch website, with an overall rating of 4.5 stars. We saw there were 44 reviews in June 2024. Of these reviews, 42 were positive about staff and the overall service received. The practice had received 20 reviews on the NHS website between January and June 2024. Of these reviews, 17 were positive. The practice collected and monitored patient feedback from a range of sources including through the friends and family test. In June 2024, 50 patients had responded to the survey. Of those responding, 84% had commented that their overall experience was very good and 14% good. Data showed that of those patients who responded to the survey between March 2023 and April 2024, on average 93% of people would recommend the practice.
GP Patient Survey 2026
What registered patients reported
126 completed questionnaires · 27.9% response rate.
Overall experience was good
Confidence interval 73.8%–96.2%Experience of contacting the practice was good
Confidence interval 73.4%–96%Last appointment met the patient’s needs
Confidence interval 79.4%–98.4%Healthcare professional was good at listening
Confidence interval 81.5%–98.9%Healthcare professional treated the patient with care and concern
Confidence interval 79.2%–98.3%Patient had confidence and trust in the healthcare professional
Confidence interval 78.1%–98%Reception and administrative team were helpful
Confidence interval 77.9%–97.8%Contacting the practice by phone was easy
Confidence interval 61%–89.7%Contacting the practice through its website was easy
Confidence interval 54.6%–89.9%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of OHP - College Green Medical Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.