Registered from 20 August 2021.
GP practice · independent evidence profile
Preston Hill Surgery
121 Preston Hill, Harrow, HA3 9SN
CQC location 1-11373756534NHS organisation code E84030
A registered address may be where care is managed rather than delivered.
ODS code E84030. Data refreshed 31 August 2026.
Location and contact
121 Preston Hill, Harrow, HA3 9SN
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Preston Hill Surgery
Assessment dated 28 February 2024. Published 7 November 2024.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
The national GP patient survey (2023) results were in line with or above the England average for questions relating to both access and experience. The service engaged with people through its Patient Participation Group (PPG) and used internal surveys to assess aspects of the service. Feedback from people using the service who participated in this assessment was overwhelmingly positive. People consistently told us that access had improved and they could access appointments in a timely way. People told us they felt involved in decisions about their care and treatment and the staff were caring, professional and knowledgeable. Some people were able to provide examples of how the staff had gone ‘over and above’ to achieve positive outcomes. People were also positive about being able to see a wider range of professionals at the practice, for example, being able to discuss their medicines with the clinical pharmacist.
GP Patient Survey 2026
What registered patients reported
95 completed questionnaires · 13.3% response rate.
Overall experience was good
Confidence interval 65.9%–77.2%Experience of contacting the practice was good
Confidence interval 51.6%–64.1%Last appointment met the patient’s needs
Confidence interval 74.9%–85.3%Healthcare professional was good at listening
Confidence interval 64.5%–76.2%Healthcare professional treated the patient with care and concern
Confidence interval 65.8%–77.4%Patient had confidence and trust in the healthcare professional
Confidence interval 82%–90.8%Reception and administrative team were helpful
Confidence interval 63%–74.8%Contacting the practice by phone was easy
Confidence interval 53.3%–65.9%Contacting the practice through its website was easy
Confidence interval 43.1%–58.7%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Preston Hill Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injuryDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
31 May 2017GoodCQC rating history
6 October 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.