Registered from 23 June 2021.
GP practice · independent evidence profile
Pilgrims Way Surgery
Dartford East Health Centre, Pilgrims Way, Dartford, DA1 1QY
CQC location 1-10976596891NHS organisation code G82212
A registered address may be where care is managed rather than delivered.
ODS code G82212. Data refreshed 31 August 2026.
Location and contact
Dartford East Health Centre, Pilgrims Way, Dartford, DA1 1QY
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
The key question has not been fully assessed to give a rating
Effective
The key question has not been fully assessed to give a rating
Responsive
The practice monitored data and feedback related to patient’s experiences when accessing care at the service. Where negative feedback had been received or opportunities to improve were identified, the practice responded with changes designed to improve access, patients’ experiences and satisfaction levels. New systems had been introduced within the last 9 months, which had been embedded. The practice was continuously monitoring systems and processes to ensure they operated consistently for all patients.
Safe
The key question has not been fully assessed to give a rating
Well-led
The key question has not been fully assessed to give a rating
Latest published evidence
Ongoing Assessment for Pilgrims Way Surgery
Assessment dated 15 March 2024. Published 27 August 2024.
What CQC reported
Pilgrims Way Surgery is located in a residential area of Dartford, Kent and has good transport links. The practice is based in Dartford East Health Centre which is shared with another GP practice. The centre is purpose built and has good access for wheelchairs and disabled facilities. There is a large car park for patient use. The provider is registered with CQC to deliver the Regulated Activities; diagnostic and screening procedures, family planning, maternity and midwifery services, surgical procedures and treatment of disease, disorder or injury. These are delivered from this site only. Pilgrims Way Surgery is situated within the Dartford, Gravesham and Swanley Integrated Care Board (ICB) and provides services to 8500 patients. There are 2 Male GPs, 1 Female GP, 1 Paramedic, 1 Physician Associate, 2 Nurses, 1 HCA, and 2 GP Trainees supported by reception and administration staff. Appointments are available from 7.30am to 6.30pm Monday to Friday and patients have the choice of face to face or telephone consultations for the vast majority of appointments. Extended access is also provided 7.30am to 8am Monday to Friday and to 6.30pm on Monday, Tuesday, Thursday and Friday. The practice have an agreement with their PCN regarding offering Saturday and Sunday appointments at Swanscombe Health Centre.
People’s experience
The methodology used during this assessment did not involve a site visit. To hear from patients about their experiences we asked the practice to share details of our Give Feedback on Care process on their website. We received feedback from 4 patients who stated they had positive experiences when accessing care, support and treatment, as well as having received care in a timely manner.
GP Patient Survey 2026
What registered patients reported
103 completed questionnaires · 20.1% response rate.
Overall experience was good
Confidence interval 53%–70%Experience of contacting the practice was good
Confidence interval 49.4%–66.8%Last appointment met the patient’s needs
Confidence interval 76.2%–89.5%Healthcare professional was good at listening
Confidence interval 67.3%–82.5%Healthcare professional treated the patient with care and concern
Confidence interval 68.2%–83.2%Patient had confidence and trust in the healthcare professional
Confidence interval 78.6%–91.2%Reception and administrative team were helpful
Confidence interval 73%–86.9%Contacting the practice by phone was easy
Confidence interval 33%–50.2%Contacting the practice through its website was easy
Confidence interval 29.4%–51%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Pilgrims Way Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
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Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
15 October 2019GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.