Registered from 26 March 2021.
GP practice · independent evidence profile
Fir Tree Medical Centre
103 Fir Tree Drive South, Liverpool, L12 0JE
CQC location 1-10598315303NHS organisation code N82676
A registered address may be where care is managed rather than delivered.
ODS code N82676. Data refreshed 31 August 2026.
Location and contact
103 Fir Tree Drive South, Liverpool, L12 0JE
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Fir Tree Medical Centre
Assessment dated 29 January 2025. Published 7 May 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
The service made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. Patients had access to appointments provided by a range of a multi-skilled clinicians including GPs, nurse practitioner, clinical pharmacist and pharmacist technician, practice nurses and a healthcare assistant. Feedback from patients within the national GP survey showed they felt their overall experience had reduced since the last survey. Indicators suggested it was difficult to contact the practice on the telephone. Confidence and trust in the healthcare professional they saw or spoke to had slightly reduced since the last survey, along with people who reported they were involved in decisions about their care and treatment. Information was available at the service and online so that people knew how to give feedback about their experiences of care and support, including how to raise any concern or issues. Learning from complaints and concerns was seen as an opportunity for improvement, and staff could give examples of how they incorporated learning into daily practice.The service monitored patient views via the NHS Friends and Family Test and online feedback. The CQC received patient feedback via the link provided by the practice leaders for their patients to give feedback on care. The majority of this was positive feedback. There was an active patient participation group (PPG) who represented the views of people using the service and we met with a member during the assessment. We were told meetings were held quarterly, were attended by the management team and relationships between the group and the service were very good. Members felt listened to and could make suggestions for improvements which would be acted upon.
GP Patient Survey 2026
What registered patients reported
122 completed questionnaires · 24.3% response rate.
Overall experience was good
Confidence interval 81.1%–88.3%Experience of contacting the practice was good
Confidence interval 63.4%–72.6%Last appointment met the patient’s needs
Confidence interval 91.9%–96.5%Healthcare professional was good at listening
Confidence interval 88.5%–94.2%Healthcare professional treated the patient with care and concern
Confidence interval 87%–93.1%Patient had confidence and trust in the healthcare professional
Confidence interval 90.3%–95.5%Reception and administrative team were helpful
Confidence interval 86.7%–92.7%Contacting the practice by phone was easy
Confidence interval 52%–61.9%Contacting the practice through its website was easy
Confidence interval 20.9%–40.1%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Fir Tree Medical Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injuryDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
6 March 2023Requires improvementCQC rating history
15 June 2022Requires improvementCQC rating history
15 March 2019GoodCQC rating history
3 March 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.