Registered from 10 March 2021.
GP practice · independent evidence profile
Clifton Medical Centre
Clifton Lane, West Bromwich, West Midlands, B71 3AS
CQC location 1-10516643075NHS organisation code M88630
A registered address may be where care is managed rather than delivered.
ODS code M88630. Data refreshed 31 August 2026.
Location and contact
Clifton Lane, West Bromwich, West Midlands, B71 3AS
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Clifton Medical Centre
Assessment dated 26 June 2025. Published 8 December 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
The practice actively encouraged feedback from people using the service and used this to drive improvements. Although results from the National GP Patient Survey were below local and national averages in some areas, the practice conducted its own in-house survey and implemented actions to enhance the patient experience. Feedback from the Friends and Family Test indicated that patients were generally satisfied with the services provided. In addition, there was an active Patient Participation Group (PPG) which represented the views of service users. Members of the PPG reported feeling engaged with the practice and that their input was listened to and valued.
GP Patient Survey 2026
What registered patients reported
84 completed questionnaires · 12.9% response rate.
Overall experience was good
Confidence interval 29.5%–50.3%Experience of contacting the practice was good
Confidence interval 31.2%–52.5%Last appointment met the patient’s needs
Confidence interval 59%–79.3%Healthcare professional was good at listening
Confidence interval 50.6%–71.7%Healthcare professional treated the patient with care and concern
Confidence interval 50.4%–71.6%Patient had confidence and trust in the healthcare professional
Confidence interval 54.3%–75.3%Reception and administrative team were helpful
Confidence interval 38.6%–60.6%Contacting the practice by phone was easy
Confidence interval 19%–38.7%Contacting the practice through its website was easy
Confidence interval 25.1%–51.6%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Clifton Medical Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
2 December 2022Requires improvementCQC rating history
25 June 2021Requires improvementCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.