Registered from 1 November 2013.
GP practice · independent evidence profile
Willington Surgery
Kingfisher Lane, Willington, Derby, Derbyshire, DE65 6QT
CQC location 1-1004909835NHS organisation code C81057
A registered address may be where care is managed rather than delivered.
ODS code C81057. Data refreshed 31 August 2026.
Location and contact
Kingfisher Lane, Willington, Derby, Derbyshire, DE65 6QT
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Willington Surgery
Assessment dated 30 January 2025. Published 22 May 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were mostly positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. The majority of feedback received by CQC was positive, over 90% of people commenting positively about the empathy and professionalism shown by staff, access to timely appointments and proactive care. However, some people commented on difficulties accessing appointments, the attitude of some reception staff, medicine management and poor communication on occasions. There was an active patient participation group (PPG) who worked in partnership with the service to drive improvements. The PPG acted as a conduit for communication between the local community and the practice. The member of the PPG attended the service every morning to support people using the service, for example, assisting people to use the blood pressure machine. Representatives from the PPG described how managers made positive changes because of feedback. For example, The PPG worked with the service to engage with young families to ask them what they thought of the facilities at the surgery. Following feedback, improvements had been made to the layout the baby change room and breast-feeding room, and new toys purchased for the play area.
GP Patient Survey 2026
What registered patients reported
112 completed questionnaires · 37% response rate.
Overall experience was good
Confidence interval 73.5%–90.5%Experience of contacting the practice was good
Confidence interval 70.6%–88.7%Last appointment met the patient’s needs
Confidence interval 79.3%–94.5%Healthcare professional was good at listening
Confidence interval 77.4%–93.6%Healthcare professional treated the patient with care and concern
Confidence interval 79.5%–94.6%Patient had confidence and trust in the healthcare professional
Confidence interval 90.1%–99.3%Reception and administrative team were helpful
Confidence interval 81.3%–95.4%Contacting the practice by phone was easy
Confidence interval 55.1%–77.1%Contacting the practice through its website was easy
Confidence interval 32.8%–73.2%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Willington Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
4 February 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
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