Registered from 19 December 2017.
GP practice · independent evidence profile
Willaston Surgery
Neston Road, Willaston, Neston, Merseyside, CH64 2TN
CQC location RXAG4NHS organisation code Y04664
A registered address may be where care is managed rather than delivered.
ODS code Y04664. Data refreshed 31 August 2026.
Location and contact
Neston Road, Willaston, Neston, Merseyside, CH64 2TN
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Willaston Surgery
Assessment dated 2 May 2024. Published 15 November 2024.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Patients reported that they were happy with the care and treatment they received and that they were able to access appointments that met their needs. Patients told us that they felt involved in decisions about their care and treatment. Patients told us they felt their individual needs were appropriately assessed and fully understood by practice staff. Patients told us they know how to raise their views and that action was taken when they did. Surveys conducted by the provider in addition to national data collection (GP Patient Survey) indicated mostly positive patient feedback.
GP Patient Survey 2026
What registered patients reported
124 completed questionnaires · 40.5% response rate.
Overall experience was good
Confidence interval 72.5%–81.3%Experience of contacting the practice was good
Confidence interval 63.9%–73.6%Last appointment met the patient’s needs
Confidence interval 94.9%–98.5%Healthcare professional was good at listening
Confidence interval 90.9%–96%Healthcare professional treated the patient with care and concern
Confidence interval 94.7%–98.4%Patient had confidence and trust in the healthcare professional
Confidence interval 94.1%–98.1%Reception and administrative team were helpful
Confidence interval 75.1%–83.6%Contacting the practice by phone was easy
Confidence interval 54.1%–64.5%Contacting the practice through its website was easy
Confidence interval 30.2%–50.1%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Willaston Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/GpsMobile doctors
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injuryDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
26 September 2018GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.